Our healthcare services provide 24-hour manned guarding and customer service support within NHS, private hospitals and doctor’s surgeries. Our uniformed officers are an integral part of the day-to-day safety and security measures, providing reassurance and resilience. Our healthcare division provides an extremely flexible service, meeting the requirements within various care settings.
Safeguarding of NHS staff and patients by preventing violent situations and offering clear advice on managing them safely if needed. Attacks on hospital staff can be sudden, serious, and life-threatening. They take place in a broad range of settings and involve patients, family members, and visitors who become angry for seemingly minor reasons or for no apparent reason at all. Violence against medical staff is more frequent in, but not limited to, the emergency department (A&E) or psychiatric units. It can happen in any healthcare setting, at any time.
With a diverse range of daily occurrences, our officers are dynamic in their approach, enabling a professional outcome to a vast spectrum of challenges.
To provide an immediate response to ensure patient, staff and visitor safety, the security officers roles and responsibilities can include;
- Patrols of the hospital grounds
- Response to problematic patients where ward staff require assistance
- Management of keys
- Locking/unlocking of key access points
- Deterring criminal activity
- Daily occurrence log completion
- CCTV operation
- Reporting of unattended or suspicious packages/vehicles
- Escorting of staff on/off site when required
- Public car parks
Our modern and professional approach includes our company’s standard security teams are all vetted and screened to BS 7858 standard, all are SIA licensed. Our officers are all inducted and receive site-specific training in a variety of emergency procedures.
Additionally, officers hold multiple skills such as:
- Conflict management
- Crime scene preservation
- Body worn video competent
- Personal safety
- Manual handling
- Rigid handcuffing
- Safe assist acute trained
- Search training
- Dementia awareness and safeguarding
- Fire safety
- First aid
- CCTV operator trained
Our One-To-One Patient Watch service is an essential necessity for managing vulnerable, challenging and aggressive patients whilst in a care setting. The service provides reassurance and confidence to the nursing teams within the hospital.
Whilst we live in uncertain times under the threat of terror, our security officers are continuously invested in with continued professional development and counter-terror measures. All of our officers operate with dynamic foresight, whilst meeting the client’s criteria and enhancing national safety standards.